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酒店英语口语之前台接待

2011-10-10 10:44           分享到:

      (一)酒店英语口语疑问常用句型: 1. May I ; 2. Could you;3. Would you;4.Shall I ?

       1.自己要做什么事时,就使用May I

       May I have your name, please? 请问尊姓大名

       2. 麻烦客人时,可使用Could you 

       Could you fill out the form, please? 请您填写这张表格好吗?

       3.询问客人的喜好或是做什么时,可使用Would you

       Would you like tea or coffee? 请问您要喝茶还是咖啡?

       4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ?

       Shall I make the reservation for you? 请问要我为您安排预约吗?

      (二)常用英语口语表达

       1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?   欢迎光临海悦酒店。我是***,请问我该怎么称呼你呢?   

       2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?   先生/女士,你好!请问我能为您做点什么?   

       3. My name is ***, is there anything else I can do for you, just let me know.   我叫***,如果需要我为您做些什么,请告诉我。   

      4.If you have any problems, please feel free to contact us . 如果你有任何需要,请随时联系我们。

      5.Wish you a pleasant journey! 祝您旅途愉快!
  6. On the house Sir, .I assure you that everything will be right next time you come.这是免费的。我保证你下次光临时,一切都会妥妥当当。
  7. I’m looking forward to seeing you again. Good luck!我期盼再次见到你,祝你好运!
  8. Good Bye, and hope to see you again.再见,希望再见到您

      9. Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续。

  10. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后,我会马上归还给您。
  11. How many nights will you stay this time?这次入住您会住多少天?
  12. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间?
  13. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士,不好意思,打搅一下。请问您是要分开付押金还是一起付呢?
  14. Here is your room key and the breakfast coupon. Would you please sign here?这是您的房卡和早餐券。请您在这里签个名好吗?
  15. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。
  16. Please wait a second. I'll transfer it for you.请稍等一下。马上为你转接过去。
   17. This money is damaged .I'm afraid we can't change it, this is according to the hotel regulation. ( hotel rules-)   您的钱(纸币)上有裂口(污迹),按酒店的规定,我们不能为您兑换。   
     18. I'm sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.  不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行(ATM 机).
      19. I’m afraid you have to pay for the broken chair according to the hotel policy. 根据酒店规定,恐怕你要对弄坏的椅子做出赔偿。
      20.On the house Sir, .I assure you that everything will be right next time you come.   这是免费的。我保证你下次光临时,一切都会妥妥当当。
 
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