您当前的位置>> 新动力网 > 新动力口语 > 职场英语口语 >> 正文

酒店英语口语之处理投诉

2011-10-10 11:17           分享到:

      1. I'm very sorry. There could have been a mistake, and I do apologize for that.很抱歉。出了错误,我应当道歉。

  2. I assure you it won’t happen again.我保证此类事情不会在发生。

  3. I do apologize for inconvenience on behalf of our hotel.对您造成的不便,我谨代表酒店向您道歉。

  4. I'm sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你的药瓶(化妆品瓶子)。

  5. I'm sorry to hear that. That’s unusual. I’ll look into the matter at once.很抱歉,这很不寻常,我立刻去调查一下。

  6. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我们深感抱歉,小姐。请你把衣服拿去干洗,一切费用,由酒店负担。

  7.I’m sorry for that. I will ask the repairman to fix it now.
  真是抱歉,我马上安排人去修理。

   8.Can you change the room for me? It's too noisy.能给我换个房间吗?这儿太吵了。
 
     9.My wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
 
     10.We'll manage it,but we don't have any spare room today.我们会尽力办到,但是今天我们没有空余房间。
 
     11.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
 
     12.Please get me a brighter one.请给我换个亮的。
 
相关文章:
 
推荐课程:
 
                                                                                 英语培训机构

关键字: 酒店英语口语

新动力课程推荐
课程 开课时间 上课时间 课时 学费 报名咨询

热报课程