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酒店英语口语之酒水部服务

2011-10-10 11:24           分享到:

      一、酒店酒水部服务注意事项
      1 客人到来,首先要打招呼:Good morning/afternoon/evening,, welcome to African Deck !等等的问候语,要让客人感觉到热情。
  2 若客人未说来客人数,可主动问询:How many people do you have?/ How many people are there in your party?(您一行有多少人呢?)等,以便引客入位。
  3 引客入座,要走在客人的前方,身体稍侧,随时注意客人的情况,可提醒:Would you come this way?(这边请)/Follow me, please. Be careful of the steps.(请跟我来,小心台阶)等
  4服务时注意要使用正规的口语,对客人勿说,ok, hi ,hello 等比较随意的用语。
      二、常用口语表达
      1.So, as usual, Bourbon on the rock? 像往常一样,波旁加冰吗?
  2.No, this time I want a cup of tonic water. 不,这次我想来一杯汤力水。
  3.A cup of tonic water, just a moment, Mr. Smith好的,一杯汤力水.请稍等,史密斯先生。
      4.Here is your check/bill, sir, thank you. 这是您的帐单,先生。谢谢。
   5.200 yuan. Please wait minute. I’ll be back with your changes and receipt.Here is your changes and receipt, thank you. Good night, hope to see you again.收您两百元。请稍等,一会给您找零和发票。这是您的找零和发票,谢谢您。晚安,希望再次见到您。
      6.Will you please sign on the bill, sir? 先生,请在帐单上签字。
  7.Thank you. Bye-bye. Have a nice day. 谢谢。再见,祝您愉快。
  8.A:Good evening, sir. Welcome to African Deck!晚上好,先生.欢迎光临菲菲酒廊!
     B: Good evening. I'd like a table for 4.晚上好,我要一张四人桌。
  9. A table for 4, would you come this way, please? Be careful of the steps.Would you like to sit here?/ How about this table? 一张四人桌,好的。这边请,小心台阶。坐这里好吗?
  10. You're welcome. Sit down, please. I'll bring the menu, sir. 不客气,请坐。我去拿菜单。
  11.So, one Scotch without ice and some peanuts, am I right? 一份苏格兰威士忌不加冰的和一份花生,对吗?
 
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